Frequently Asked Questions - Connector SaaS App

How do I use the carpark?

Please scan a QR code at one of the many signage points around the facility and visit the website where you can enter your license plate details and pre-pay online using your credit card. When returning to your car, you won’t need to do anything other than exiting the carpark.

What happens if I exit the car park after the time I have paid to?

Your license plate may be recorded, and non-paying customers may be issued with a breach notice.

Do I need to park in a special area?

Your session allows you to park in any Public Spaces at the carpark specified, please follow site specific signage, and do not park in any reserved bays.

Where can I send my feedback?

Your feedback is appreciated, we strive to provide great service and your feedback helps us ensure that service is a good as possible, so please email feedback to info@Connectorsaas.cm

What do I need to bring with me to the car park?

To use the carpark, you just need your vehicle, your smart phone, and a valid credit/debit card.

What carpark options are available?

Parking options have been designed to accommodate both the day and time you select for your stay. Special products may be available at the time of payment depending on your selection.

How can I obtain a copy of my receipt?

Please screenshot your receipt after your payment is completed.

What if the car park is full when I arrive?

Vehicles are only permitted to park in marked parking bays. If no spaces are available, you will need to leave the carpark promptly to avoid a breach notice.

How do I know my details are secure?

We only hold basic information that we need to operate the system efficiently, no credit card data is stored by us at all. Our website is SSL certified and for more information, please refer to our privacy policy.

Do I get a designated parking space?

No, you can park in any public carpark bay

Is it possible to buy a designated parking space?

Reserved and designated parking spaces may be available depending on the carpark location. Please contact us for more information about reserved parking spaces.

What payment methods can I use to book online?

You can pay using any major credit card via our Windcave payment page including Visa, Mastercard & AMEX. Other payment methods are currently not available.

What happens if I do not pay?

By entering the carpark, you agree to our terms and conditions. Non-paying customers may be issued with a breach notice.

Is it possible to cancel a payment and get a refund?

It is not possible to cancel a payment or be issued with a refund. Please check the carpark site details and licence plate being processed prior to payment.